Refund Policy

1. Free Trial

All new accounts receive a 45-day free trial with full access to the platform. No credit card or payment information is required during the trial period. You will not be charged until you actively select and confirm a paid subscription plan.

2. Cancellation

You may cancel your subscription at any time through the Account page in your dashboard by clicking "Manage Subscription". Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for the next billing cycle.
• You will retain full access to the platform until the period ends.
• No partial refunds are issued for unused days within the current billing period.

3. Refund Eligibility

We offer refunds in the following circumstances:

• Accidental Charge: If you were charged unintentionally (e.g., you believed your free trial was still active), please contact us within 7 days of the charge and we will review your case and issue a full refund if applicable.
• Technical Failure: If the platform was unavailable or non-functional for an extended period (>48 hours of continuous downtime) within your current billing period due to our fault, you may request a pro-rated refund for the affected period.
• Duplicate Payment: If you were billed twice for the same period, we will issue a full refund of the duplicate charge immediately upon verification.

4. Non-Refundable Circumstances

• Change of mind after more than 7 days of the billing date.
• Failure to cancel before an automatic renewal date.
• Partial use of a subscription period — we do not prorate monthly or annual plans except in cases of technical failure.
• Suspension or termination of your account due to a violation of our Terms & Conditions.

5. Annual Plans

If you have purchased an annual subscription and wish to cancel within the first 14 days of the initial annual payment, you may request a full refund by contacting us. After 14 days, annual subscriptions are non-refundable, though you may cancel to prevent future renewals and retain access for the remainder of the year.

6. How to Request a Refund

To request a refund, please email us at:

Please include your registered email address, Client ID, a description of your issue, and the date of the charge in question. We will respond within 3 business days.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or card issuer.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be communicated via email or a notice on the platform. Your continued use of the Service after changes constitutes acceptance of the updated policy.